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Products > Mobile Enterprise > SAP Field Service Mobile Application

SAP Field Service Mobile Application

The SAP Field Service mobile application maximizes the productivity and effectiveness of your field service engineers. The mobile application enables field engineers with anytime, anywhere access to customer data and functionality in the SAP CRM system from their mobile devices.


 
 
 
 
 
 

The SAP Field Service mobile application provides your field service engineers with information and knowledge at the service location thereby increasing their productivity and improving efficiency of operations. Field engineers, at the point of service, have full access to service, customer, and product information in SAP CRM. The solution provides managers with a dashboard to monitor a service order in real-time, allows field engineers to plan visits with GPS integration and provides support for off-line work.

Efficient field service

  • Field engineers have access to information they require to plan their day. They can manage their orders, view assignments on a map with GPS integration and if required, access partner information to complete a service visit.

Seamless order management

  • Managers can view and monitor the status and progress of a field visit. Orders entered into SAP CRM are instantly available to the field service engineer to accept or reject.

Offline work support

  • Field engineers can work offline and have all data refreshed automatically when they're back on line.

 
 
 
 
 
 
 
 
 
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